UNPACK WHEN DELIVERED

Unpack the rug soon after it’s delivered to minimize any creases or pressure marks from being folded or rolled up.

VACUUMING

Vacuum regularly, but don’t overdo it. Excessive vacuuming can wear down the fibers more quickly.

Vacuum on low power and use the flat nozzle attachment or setting. Too much power or the wrong vacuum attachments can damage the rug. Avoid using a vacuum with a brush, a rotating motor-head, or anything that can pull and damage the yarn.

STAINS

Attend to stains immediately.

Never use harsh chemicals. Avoid bleach or alkaline household products, as they will discolor or damage the fibers.

Avoid rubbing the stains, and be careful not to use too much water.

Dry stains: We recommend scraping with a blunt object like a tablespoon and then vacuuming the remains. Be careful not to damage the rug fibers.

Wet stains: Absorb as much as possible with a dry paper towel. If needed, dab lightly with a clean undyed cloth, colorless detergent (soap or laundry detergent), and lukewarm water. Be careful not to wet the rug too much, as this can cause the rug to shrink and lose its shape. Never rub the stain, as that can make it worse and damage the fibers.

Use a professional carpet cleaning company if needed.

SHEDDING

With a new rug, some shedding is normal. This should subside after a few weeks.

SPROUTING

If a single tuft extends beyond the rug's surface, simply cut it off. Do not pull it.

SUN EXPOSURE

We recommend rotating your rug once in a while to ensure even sunlight exposure and wear over time.

PRESSURE MARKS

Heavy furniture can leave permanent pressure marks.