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FAQ
Are all your rugs from the EORC brand?
YES,We are Proud To Be The the Main representative of EORC rugs.
EORC is A family business established in 1979, EORC is a manufacturer of fine quality rugs. With many decades of experience understanding color and developing textures, EORC has established itself as a leading name by continuously creating beautiful new rugs as well as holding on to timeless classic designs. From the very traditional to the ultra modern the unique style of EORC designs are made to work in today's room settings.
How long will my rug last?
There are many factors that can effect the longevity of an area rug. They include fiber type, weave and density. Quality hand made rugs should last from 60 to as much as 100 years. Lower quality rugs,Tufted and most woolen machine made rugs while excellent for decorating and more affordable, will not have the same durability.
What is a hand Knotted Rug?
A hand-knotted rug is a one-of-a-kind rug that is woven completely by hand on a special loom...
These rugs are made from natural materials, such as wool, silk, and cotton. They have a flatter pile with less texture. Weaving a hand-knotted rug requires a great deal of skill and often a lot of time to produce.
What is a hand tufted Rug?
Hand tufted area rugs resemble more expensive hand knotted rugs in intricacy of design, detail and coloring. A hand tufted rug is constructed by pushing yarns through a heavy canvas backing, then shearing the face of the rug to create a cut pile. These rugs are very heavy and extremely dense in weave.
What is a hooked rug?
Hooked rugs are made with wool and are woven using a hand hook, similar in shape to a crochet hook, to form a looped pile. Our hooked rugs are made on a non skid latex backing.
What should I look for when purchasing an oriental rug?
Basically, there are eight areas that you should focus on:
- Material of the Rug - should be soft handspun wool
- How the Rug is Made - is it hand knotted or tufted
- Country of Origin - good quality rugs are being made in India, Turkey, and China
- Significance of Rug Design - how aesthetically pleasing is the design
- Colors - vegetable dyed wool colors are generally more pleasing and desirable than synthetically dyed wools
When will my credit card be charged?
EORC will charge your credit card the day the order is placed.
Do the colors of the actual rugs match the colors on the website?
All of the oriental rugs shown on the site have been carefully photographed and enhanced to show the true color and intricate details of each rug. However due to differences in color settings on individual monitors, we cannot insure that each rug is 100% color correct.
I found a rug that I like, But The Tug is out of stock. how can you help me?
In this case, just leaves us your details (via "ask the expert" forms or via our email at info@eorc.us), and the rug name/product code the size, and we will contact you when the rug will be in stock again.
I couldn't find the perfect rug for my needs on the web site. Do you have any other rugs that are not shown?
Yes, we have access to many more rugs and we are always adding new ones to the site. If you have a special request, just email us with your requirements and we'll see if we can't find it for you.
What if I am unhappy with the rug after I receive it?
Customer Satisfaction is paramount at EORC. We stand behind the quality of every rug we sell. If, for any reason you are not 100% satisfied with your purchase, return it within 30 days and we will exchange it or refund the purchase price less 20% restocking fee, whichever you prefer. Note that refunds to credit cards can take up to 2-3 weeks to appear. Refund checks take 4-6 weeks.
Shipping costs on all returns going back to the EORC warehouse are the responsibility of the customer except in cases where the rug is clearly defective. We recommend that packages be sent back to us with UPS or FedEx Ground or any other carrier that can track and insure its packages. Please be sure to completely wrap your returns in the original packaging or equivalent and use tape to secure it. Please print the inventory number of the rug and your name on the package.
Please note that upon arrival we inspect the rug and pieces that have been soiled or damaged may be refused or cause you to incur additional fees. We will not accept rugs that have been visibly damaged or soiled. No refunds will be given after 30 days.
Can I track my order while in shipment?
After you have placed your order, you will receive a confirmation email from EORC. Once your order has been shipped, we will contact you again with the necessary shipping/tracking information. You may use that information to login at the FedEx website, www.fedex.com , to track your shipment by confirmation number.
Do I need to be at home to accept my delivery when it arrives?
We realize that you may not necessarily be home when your delivery arrives. Don’t to worry - if you’re unavailable at time of delivery, the carrier will leave you a notice to contact the delivery office. A signature will be required upon successful delivery of your rug.
Do you ship to APO/PO Boxes?
For the security of our customers and ourselves, we do not ship our rugs to APO or PO Box addresses.
How is my rug packaged for safe shipment?
Your rug is fully and carefully wrapped to best protect it from wear and tear during its journey from EORC to your door.
How long does shipping take?
For those orders shipped via FedEx Basic Ground to residences within the US, delivery will take place within 2-5 days of order processing.
What happens if my rug is damaged or lost while in transit? Who is responsible?
EORC takes all necessary precautions to ensure our customers are inconvenienced as little as possible if a rug is damaged or lost. Full insurance coverage will have been provided by EORC in order to cover the cost of any loss in the rare case this should occur.
What shipping options are available to EORC customers?
EORC uses FedEx and UPS as its primary means of transport For Basic Ground shipping.
When I unwrap my rug I notice some slight folds & creases due to storage and packaging for shipping. How can I get rid of them?
Because your rug has been folded and/or rolled up tightly for safe and efficient transport, you’ll note that in some cases the rug may curl along edges, or show creases along lines where it has been folded. You can remove the ‘curl’ by placing a heavy object on the curling edge. After a few days, the rug will lay flat, as it should. Alternatively, you can use the reverse roll procedure: simply roll the rug in the opposite direction and store “reverse rolled” overnight. Then lay the rug out the next day. Most rugs will lay down flat once this process is completed.